Easton Reviews

0 stars - Ghost Advance…purchased in MAR 2021, 1 month had the first replacement in the middle of High school season. Now in June and bat broke again.

Bought my sons Easton bat on a Monday. Didn’t last a full week (4 games) before he noticed a dent. Store wouldn’t exchange it. They said contact Easton. We did. Easton said they’d send a shipping label. They didn’t. Now they keep giving us the run around. Bouncing us around from rep to rep never allowing us to speak with a supervisor. Now saying that WE should pay all shipping and they might not replace the bat or even return the defective one. Easton has been nothing but difficult. They don’t deserve our or anyone else’s business

I would give this bat 0 stars. The bat completely bent an was unusable. This is happened with the 28 inch easton Omen USA bat and then again with the 29 inch bat. Both bats were less then a year old.

20 freaken days!!! That is all this bat lasted..... ghost advanced brand new .. 20 freaken days!!!!... I read the reviews.. and these bats commonly break. But 20 freaken days. 3 games!!!!. And of course we have a game tomorrow and we are shi$ out of luck.... can you tell how annoyed I am !!!!!!!!!! Now let's see how long it takes for replacement of this 500 dollar bat!!!!!

The worst customer service of any online retailer I have ever interacted with. Period. Took weeks to sort out an extremely simple issue that delayed my order, 2 months of trying to reach customer service (they are atrocious at responding to emails and the phone number never connects) and I still don't have my bat. Save your money.

WORST CUSTOMER SERVICE!!
I bought the Easton Ghost for my 14 yr old daughter. I purchased in November 2019 for Christmas gift, they said 1 yr warranty from the date of purchase. It is February and the bat cracked all the way around. We didn't get full use of it during the Covid shut down which means this bat barely lasted 6 months. Easton said there's NOTHING they can do to approve it in the system! There's $400 down the drain, don't waste your money or time.

Easton is a sinking ship if they don’t make some corrections quickly. I have been an Easton customer for over 30 years and things do not look good.
To start My daughter is in her 10th week of waiting for her replacement bat. Multiple emails requesting information go unanswered. 5 weeks ago I was told it would ship the week of January 11.
So inventory and customer service is obviously an issue.
I coach both baseball and softball at the travel ball level and in the last 8 months players have had close to 30 bats that needed warranty replacement. With my softball team, Those that have received their replacements have all broke again.
So now Easton has a major quality issue as well.
To sum up
No inventory
Terrible customer service
Inventory you do get is poor quality
Certainly not the signs of a thriving company.

We have experienced two Easton baseball bats breaking within the last year. The first purchased new, the second was the replacement of the first. It is bad enough that two new bats could break so quickly. Both broke within six months of receipt and with limited use in a COVID shortened season. While Easton warranty is decent about replacing the defective bats, they do not account for the fact that kids are constantly growing and the replacement may need to be a different size after six months or a year in order to be relevant. Consequently we have given away the most recent replacement bat and switched to Louisville Slugger.

If I could give Easton 10 stars I would! After using the bat for 9 mths, the connector on the bat broke. I sent it to Eastons warranty dept, in 2 wks we had a brand new bat, no questions asked. Awesome Awesome company to deal with, I will 100% only buy Easton bats from here on. Thank you, Easton!
Dr. Justin McCarter

Well Easton let me down this time, we have been die hard Easton customers. We had a USA bat Crack and sent it back with a note stating our kid will be aging out of using USA bats and requested a USSSA version. Yes, bat companies will honor that, Demarini has plenty of times as well as LS. I emailed them 3 times stating the same request with no responses. We got out return in today and of course, its a USA bat. Now im probably stuck with it. This has been the worse Customer Service. I understand Covid has caused issues but im sure they are working from home or SOMEONE is working there SOMEWHERE that could answer emails.

I got a pair of Catcher Leg guards from their website. It came in and was too big. 1. The size was marked 16.5” on the website but it was 17.5”. 2. I have emailed them 5 times about getting an exchange because they aren’t answering phones right now and haven’t gotten a response in a week. Ridiculous and have no idea what to do about getting gear for my season that has started.